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Solution Engineer
Onit India
Posted
last week

Pune, Maharashtra, India

Remote

INR 80K

Mid Level

Full Time

Job Categories

Engineering Support Software Sales Management

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Sema Summary

As a Solution Engineer at Onit, you'll provide exceptional technical support to clients while troubleshooting complex issues. This role requires collaboration across various teams to ensure client success with our platform.

About Company

Onit is a global leader of enterprise workflow solutions focused on legal operations. We transform operational efficiencies for Fortune 500 companies through innovative technology.

Core Requirements

3+ years in customer support in a SaaS environment
Bachelor’s degree in Computer Science or related discipline
Hands-on experience with Tableau
Understanding of data warehousing and ETL processes
Excellent verbal and written communication skills

Responsibilities

Configure advanced technical solutions for clients
Troubleshoot and diagnose technical challenges
Collaborate with internal teams on client issues
Identify recurring issues and communicate with development
Provide insights on best practices for clients
Perform product performance optimization
Contribute to continuous improvement of product features

Benifits

Health Coverage
Flexible paid time off
Paid holidays
Paid volunteer day
Life insurance

Must Have skills

Customer supportTechnical troubleshootingSQLData analysisCommunication

Job Keywords

Solution EngineerSaaSCustomer SupportTechnical TroubleshootingData Warehousing

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