Software Support Engineer
Hexagon Mining
Posted
3 months ago
Balikpapan, East Kalimantan, Indonesia
Onsite
IDR 15M
Mid Level
Full Time
Sema Summary
Hexagon Mining is looking for a Software Support Engineer to provide remote technical assistance in the APAC region. The role involves ensuring technology systems operate effectively at customer mine sites.
About Company
Hexagon is a global leader in measurement technologies, combining physical and digital solutions to improve productivity, safety, and sustainability across various industries, including mining.
Core Requirements
- Tertiary Qualifications in Computer Science or related fields
- At least 3 years of experience in a technical support role
- Proficiency in C++ or Objective-C programming languages
- Experience with relational and NoSQL databases
- Fluent in Bahasa and English
Responsibilities
- Provide remote and on-site technical support for mining solutions
- Partner with product development to resolve system issues
- Maintain and enhance documentation and reporting standards
- Participate in compliance audits and safety protocols
- Act as a customer support advocate for key accounts
- Report and document technical issues and resolutions
- Support and troubleshoot software deployed at mining sites
Must Have skills
Job Keywords
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