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Hoya

SIAM Specialist

Hoya

Posted

4 days ago

Makati, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The SIAM Specialist coordinates multi-supplier IT environments ensuring service delivery aligns with business goals. Responsibilities include managing vendor performance and improving service management processes.

About Company

Hoya is a global med-tech company founded in 1941 that specializes in innovative medical products and high-tech solutions. They are known for their commitment to excellence in healthcare and information technology.

Core Requirements

  • Bachelor's degree in Business or Information Technology
  • ITIL Foundation level certification
  • SIAM Foundation level certification
  • 7+ years of experience in a multi-vendor environment
  • Project management experience

Responsibilities

  • Monitor and manage service performance of multiple providers.
  • Act as a liaison between business users and service providers.
  • Coordinate services across diverse providers for seamless delivery.
  • Supervise incident resolution to minimize business impact.
  • Identify and implement service management process enhancements.
  • Contribute to IT Service Management practices maturity.
  • Engage with internal and external stakeholders.

Must Have skills

Strong communication skillsNegotiation skillsStakeholder managementProject managementKnowledge of ITIL and SIAM frameworks

Job Keywords

SIAM SpecialistService ManagementVendor GovernanceIncident ManagementContinuous Improvement

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