SIAM Specialist
Hoya
Posted
4 days ago
Makati, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The SIAM Specialist coordinates multi-supplier IT environments ensuring service delivery aligns with business goals. Responsibilities include managing vendor performance and improving service management processes.
About Company
Hoya is a global med-tech company founded in 1941 that specializes in innovative medical products and high-tech solutions. They are known for their commitment to excellence in healthcare and information technology.
Core Requirements
- Bachelor's degree in Business or Information Technology
- ITIL Foundation level certification
- SIAM Foundation level certification
- 7+ years of experience in a multi-vendor environment
- Project management experience
Responsibilities
- Monitor and manage service performance of multiple providers.
- Act as a liaison between business users and service providers.
- Coordinate services across diverse providers for seamless delivery.
- Supervise incident resolution to minimize business impact.
- Identify and implement service management process enhancements.
- Contribute to IT Service Management practices maturity.
- Engage with internal and external stakeholders.
Must Have skills
Job Keywords
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