Shopper Experience Manager
ParagonCorp
Posted
2 weeks ago
Bandung
Onsite
IDR 6M
Mid Level
Contract
Sema Summary
We are seeking a mid-level Shopper Experience Manager to enhance customer interactions and satisfaction in our Bandung location. The role involves managing a team to ensure excellent service delivery while analyzing shopper behavior and trends. A background in management and retail is essential. This is a contract position with opportunities for growth and skill development while working directly with customers to improve their overall experience.
About Company
ParagonCorp is dedicated to enhancing shopper experiences across retail environments through innovative management strategies and customer engagement techniques.
Core Requirements
- Bachelor's degree in Management or related field
- 3-5 years of experience in retail management
- Strong communication skills
- Ability to analyze data and shopper behavior
- Leadership experience
Responsibilities
- Manage the shopper experience team
- Analyze customer feedback and trends
- Develop strategies to improve customer satisfaction
- Train staff on customer service best practices
- Coordinate with marketing for promotional initiatives
- Monitor and report on shopper satisfaction metrics
- Interact directly with customers to resolve issues
Must Have skills
Nice To Have Skills
Job Keywords
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