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Service Specialist
GE Vernova
Posted
yesterday

Noida, Uttar Pradesh, India

Onsite

INR 50K

Full Time

Job Categories

IT Support Customer Service Operations

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Sema Summary

As a Service Specialist at GE Vernova, you will be responsible for providing technical support in IT and infrastructure services. The role requires effective communication skills and the ability to troubleshoot various technical issues. Candidates should be prepared to engage with customers and deliver satisfactory solutions. This position is located in Noida, India, offering a competitive salary. The role is full-time with opportunities for professional development.

About Company

GE Vernova is a leader in providing innovative solutions in the areas of infrastructure and technology. The company is dedicated to improving performance and enhancing productivity across various sectors.

Core Requirements

Bachelor's degree in IT or related field
Proven experience in technical support
Strong communication skills
Problem-solving abilities
Customer service experience

Responsibilities

Provide technical support for IT infrastructure issues.
Respond to customer inquiries regarding IT services.
Troubleshoot and resolve technical problems.
Document and track issues in the support system.
Collaborate with team members for service improvements.
Assist in deploying new IT solutions.
Ensure high levels of customer satisfaction.

Must Have skills

Technical supportCommunicationProblem-solvingCustomer serviceDocumentation

Nice To Have Skills

Team collaborationITIL frameworkNetwork troubleshootingSoftware installationTechnical writing

Tools Knowledge Requried

Helpdesk softwareRemote support toolsTicketing systemNetwork monitoring tools

Job Keywords

Service SpecialistIT SupportTechnical TroubleshootingCustomer ServiceInfrastructure

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