Service Quality Executive
RedDoorz
Posted
16 hours ago
Greater Medan
Onsite
IDR 4M
Full Time
Sema Summary
As a Service Quality Executive at RedDoorz, you will be responsible for ensuring high levels of customer satisfaction and service quality. The role involves monitoring service delivery, addressing customer feedback, and implementing quality improvement initiatives. This position is based in Greater Medan, and an ability to work on-site is essential. You will collaborate closely with various teams to meet company standards and enhance the customer experience.
About Company
RedDoorz is a leading hospitality company focused on providing quality accommodation solutions. With a commitment to customer satisfaction, RedDoorz aims to enhance the hotel experience for guests across various locations.
Core Requirements
- Bachelor's degree
- Experience in customer service
- Strong communication skills
- Problem-solving abilities
- Attention to detail
Responsibilities
- Monitor customer service interactions
- Gather and analyze customer feedback
- Develop quality assurance processes
- Train staff on service standards
- Collaborate with teams for service improvement
- Report on service quality metrics
- Ensure compliance with company policies
Must Have skills
Nice To Have Skills
Job Keywords
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