Service Operations Supervisor
Thrive
Posted
3 weeks ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines
Onsite
PHP 50K
Mid Level
Full Time
Sema Summary
The Service Operations Supervisor at Thrive will oversee daily operations within the service department, ensuring exceptional customer satisfaction while meeting operational targets. This role requires strong leadership and problem-solving skills, as well as a thorough understanding of service management processes. Candidates should be accustomed to fast-paced environments and adaptable to changing priorities. The position is full-time, located in Clark Freeport, Philippines, and offers an opportunity to contribute to an innovative team.
About Company
Thrive is dedicated to delivering exceptional service solutions and fostering collaborative environments for both employees and clients.
Core Requirements
- Bachelor's degree in Business Administration or related field
- 2+ years of experience in service operations
- Strong leadership and team management skills
- Excellent communication abilities
- Problem-solving proficiency
Responsibilities
- Manage and oversee service department operations
- Lead a team of service associates
- Ensure customer satisfaction and promptly resolve issues
- Develop operational strategies and performance metrics
- Train and coach team members on best practices
- Conduct regular performance evaluations
- Collaborate with other departments to improve service delivery
Must Have skills
Nice To Have Skills
Job Keywords
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