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Globe Telecom

Service Operations Engineer

Globe Telecom

Posted

yesterday

Makati

Onsite

PHP 80K

Full Time

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Sema

Sema Summary

The Service Operations Engineer role at Globe Telecom involves overseeing the operational functionality of services provided by the company. The position requires effective communication and problem-solving skills to address customer queries promptly. Candidates with a technical background in telecom will excel in this role, as it demands a comprehensive understanding of service delivery. The job is based in Makati, and it offers a full-time employment opportunity within a dynamic environment.

About Company

Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services including mobile, fixed-line, and broadband communications. The company is committed to delivering high-quality service and innovative solutions to its customers.

Core Requirements

  • Technical degree or relevant experience
  • Experience in service operations
  • Strong problem-solving skills
  • Ability to work under pressure
  • Effective communication skills

Responsibilities

  • Monitor service performance and quality
  • Respond to customer inquiries and issues
  • Collaborate with technical teams to resolve problems
  • Analyze service delivery data
  • Ensure compliance with operational policies
  • Participate in service improvement initiatives
  • Provide support for service implementation

Must Have skills

Problem-solvingCommunicationTechnical skillsData analysisTeam collaboration

Nice To Have Skills

Project managementCustomer serviceTelecommunications knowledge

Tools Knowledge Requried

Service monitoring softwareData analysis toolsCommunication platforms

Job Keywords

Service OperationsTelecomEngineeringCustomer SupportProblem-Solving

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