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RCBC

Service Officer

RCBC

Posted

4 days ago

Sorsogon City, Bicol Region, Philippines

Onsite

PHP 40K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Service Officer ensures compliance with banking policies and delivers exceptional customer service. This role involves managing branch operations while focusing on cash levels and reducing risks.

About Company

Rizal Commercial Banking Corporation (RCBC) is one of the largest private domestic banks in the Philippines, providing a wide range of financial services and innovative solutions.

Core Requirements

  • Bachelor's degree in business or related field
  • Knowledge of banking policies and procedures
  • Experience in customer service
  • Ability to manage risk
  • Strong organizational skills

Responsibilities

  • Ensure compliance with internal policies and regulations.
  • Support branch operations and objective achievement.
  • Manage vault and ATM cash levels.
  • Analyze service-related tasks for improvements.
  • Coach service associates on standards and expectations.
  • Deliver excellent customer service.
  • Maintain productivity within set guidelines.

Must Have skills

Customer serviceBanking knowledgeAnalytical skillsRisk managementTeam management

Job Keywords

Service Officerbankingcustomer satisfactioncomplianceoperations

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