Service Monitoring Engineer
Ericsson
Posted
last week
Noida, Uttar Pradesh, India
Onsite
INR 80K
Mid Level
Full Time
Sema Summary
This position focuses on ensuring optimal performance of services through monitoring and incident management. The role is crucial for maintaining efficient operations for Ericsson's customers.
About Company
Ericsson is a leading telecommunications company building the foundation for a global network ecosystem. They specialize in innovative technologies, including 5G and AI, to enhance connectivity and drive transformation across industries.
Core Requirements
- Bachelor's degree in Engineering or related field
- Experience in service monitoring and incident management
- Proficiency in ITIL practices
- Familiarity with Ericsson systems and tools
- Strong problem-solving skills
Responsibilities
- Monitor 1st Level Services and manage events
- Assess and manage customer complaint trends
- Handle 1st Level incidents efficiently
- Escalate security incidents when necessary
- Track incident resolution progress
- Conduct proactive assurance support activities
- Execute legal requests at the 1st Level
Must Have skills
Job Keywords
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