Service Manager
MicroSourcing
Posted
last week
Taguig
Onsite
IDR 15M
Mid Level
Full Time
Sema Summary
The Service Manager will oversee the Manila Service Management Team and ensure the adoption of best practices in service delivery. This role will focus on continuous service improvement through strategic initiatives and governance.
About Company
MicroSourcing is the largest offshore provider of managed services in the Philippines, with over 9,000 professionals dedicated to delivering high-quality business solutions.
Core Requirements
- Strong Service Management Knowledge
- ITIL 4 Foundation certification
- Minimum 5 years of experience in service management
- Strong stakeholder management skills
- Tertiary qualification in a relevant field
Responsibilities
- Lead the Service Management team.
- Drive ITIL best practice improvements.
- Coordinate service management reports.
- Manage operational health for customers.
- Identify trends for continuous improvement.
- Facilitate meetings with stakeholders.
- Support development of quality procedures.
Benifits
- healthcare coverage
- paid time-off
- group life insurance
- performance bonuses
Must Have skills
Job Keywords
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