Service Manager
Midea Group
Posted
3 weeks ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Service Manager at Midea Group will oversee the service team's operations in Kuala Lumpur. This role involves managing service delivery, ensuring customer satisfaction, and leading the team to meet performance goals. Ideal candidates will have experience in customer service management and a commitment to operational excellence. The position demands a mid-level professional with strong leadership skills and the ability to handle critical service challenges effectively.
About Company
Midea Group is a global provider of consumer appliances, committed to enhancing consumer lifestyles through innovative technology and quality products.
Core Requirements
- Bachelor's degree in a relevant field
- 3+ years in service management
- Strong leadership skills
- Excellent communication skills
- Proven problem-solving abilities
Responsibilities
- Manage daily operations of the service team
- Ensure high levels of customer satisfaction
- Lead and mentor team members
- Develop service delivery strategies
- Monitor team performance metrics
- Resolve complex service issues
- Collaborate with other departments
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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