Service Leader
Shangri-La Group
Posted
yesterday
Manila, National Capital Region, Philippines
Onsite
PHP 40K
Mid Level
Full Time
Sema Summary
The Service Leader for F&B (Room Service) at Shangri-La Group oversees the room service operations, ensuring high standards of customer service and hospitality. This role requires leadership skills and experience in the food and beverage sector, specifically in room service. The ideal candidate will manage staff, handle customer inquiries, and maintain service quality. This position is full-time and based in Manila, Philippines, with a focus on delivering exceptional guest experiences.
About Company
Shangri-La Group is a well-known hospitality organization offering luxury accommodations and high-quality service in various locations worldwide.
Core Requirements
- Management experience
- Hospitality knowledge
- Strong communication skills
- Leadership abilities
- Customer service focus
Responsibilities
- Oversee room service operations
- Manage staff performance
- Ensure customer satisfaction
- Handle guest inquiries and complaints
- Maintain service quality standards
- Train new employees
- Coordinate with kitchen staff
Must Have skills
Nice To Have Skills
Job Keywords
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