Service Excellence Head
ttb bank
Posted
3 weeks ago
Suan Luang district, Bangkok City
Onsite
THB 80K
Senior Level
Full Time
Sema Summary
The Head of Service Excellence at ttb bank is responsible for leading initiatives that enhance customer satisfaction and improve service quality. This senior role requires extensive experience in management within the banking or finance sector. Candidates should possess a strong understanding of customer service principles and quality assurance methodologies. The position is based in Suan Luang district, Bangkok City, and emphasizes a full-time commitment to enhancing service standards.
About Company
ttb bank is a financial institution dedicated to delivering exceptional customer service and innovative banking solutions to elevate client experiences in Thailand.
Core Requirements
- Bachelor's degree in finance or related field
- Minimum 5 years of management experience
- Strong understanding of customer service best practices
- Proven track record of quality improvement initiatives
- Leadership capabilities
Responsibilities
- Develop and implement service excellence strategies
- Lead teams focused on enhancing customer experiences
- Monitor and evaluate service quality metrics
- Conduct training sessions on customer service
- Collaborate with different departments to align service goals
- Analyze customer feedback for continuous improvement
- Report on performance metrics to senior management
Must Have skills
Nice To Have Skills
Job Keywords
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