Service Desk Trainer
Myglit Intelligence
Posted
3 weeks ago
Taguig, National Capital Region, Philippines
Onsite
PHP 35K
Mid Level
Full Time
Sema Summary
The Service Desk Trainer is responsible for designing and delivering training programs for the Service Desk Team. This role requires strong communication skills and expertise in both technical and non-technical subjects.
About Company
Myglit Intelligence is an AI-powered Business Intelligence and Talent Solution platform designed to help organizations make smarter, data-driven workforce decisions.
Core Requirements
- Minimum 2 years IT Service Desk experience
- Minimum 2 years experience as a Trainer
- Excellent English communication skills
- Knowledge of KPIs for service desk teams
- Experience developing training programs
Responsibilities
- Design and develop training materials
- Conduct training sessions and workshops
- Provide technical support during training
- Assess learner progress through evaluations
- Stay updated on industry trends
- Customize training programs for different skill levels
- Collaborate with stakeholders on training initiatives
Must Have skills
Job Keywords
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