Service Desk Specialist
MicroSourcing
Posted
last week
Taguig, National Capital Region
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Senior Service Desk Specialist acts as the escalation point for complex incidents, ensuring efficient resolution and management. This role requires a strong customer service orientation and ability to work with cutting-edge technology.
About Company
MicroSourcing is a leading offshore provider of managed services in the Philippines, specializing in leveraging talent to deliver high-quality solutions for businesses.
Core Requirements
- Bachelor’s degree or relevant qualifications
- 3-5 years in a Help Desk/Service Desk environment
- Experience in service management disciplines
- Strong analytical skills
- Proven customer service delivery
Responsibilities
- Resolve incident/request escalations.
- Lead training for new technologies.
- Report on and analyze recurring incidents.
- Manage major incidents affecting Enterprise customers.
- Ensure timely ticket updates/resolution.
- Triage and resolve tickets on first contact.
- Maintain internal processes and documentation.
Benifits
- healthcare coverage
- paid time-off
- group life insurance
- performance bonuses
Must Have skills
Job Keywords
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