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Tata Consultancy Services

Service Desk Specialist

Tata Consultancy Services

Posted

yesterday

Chennai, Tamil Nadu, India

Onsite

INR 30K

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Service Desk Specialist role at Tata Consultancy Services in Chennai involves managing and resolving IT service requests from users. Candidates should demonstrate strong problem-solving skills and an understanding of technical support principles. This full-time position requires effective communication, and collaboration with various teams to ensure customer satisfaction. While specific experience requirements are not stated, candidates should be prepared for an on-site role in a dynamic environment. The estimated salary is INR 30,000 per month.

About Company

Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization.

Core Requirements

  • Strong communication skills
  • Experience in IT support
  • Problem-solving abilities
  • Knowledge of troubleshooting techniques
  • Relevant technical certifications

Responsibilities

  • Manage incoming service requests
  • Troubleshoot IT issues
  • Interact with users to gather information
  • Document solutions and processes
  • Collaborate with technical teams
  • Provide timely updates to users
  • Maintain service level agreements

Must Have skills

CommunicationProblem-solvingTechnical supportDocumentationCollaboration

Nice To Have Skills

ITIL certificationCustomer serviceTime managementAnalytical skillsInterpersonal skills

Tools Knowledge Requried

Ticketing systemRemote desktop toolsKnowledge baseITSM software

Job Keywords

service desktechnical supportIT servicecustomer serviceproblem resolution

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