Service Desk Specialist
Woodgrain
Posted
3 weeks ago
Cebu, Central Visayas, Philippines
Onsite
PHP 30K
Junior Level
Full Time
Sema Summary
Woodgrain is seeking a Service Desk Specialist in Cebu. The role involves providing technical support and troubleshooting for various IT issues. Applicants should have some experience in customer service and familiarity with IT concepts. This full-time position is ideal for someone early in their IT career looking to gain more experience in a supportive environment.
About Company
Woodgrain is a company dedicated to innovative woodworking products and services, focusing on improving customer satisfaction through quality service and support.
Core Requirements
- Bachelor's degree in IT or related field
- Basic knowledge of IT support
- Experience in customer service
- Strong communication skills
- Ability to troubleshoot technical issues
Responsibilities
- Provide first-line support to users.
- Respond to IT-related queries.
- Troubleshoot hardware and software issues.
- Log and track incidents in the system.
- Collaborate with other IT teams.
- Assist in system upgrades and backups.
- Ensure timely resolution of problems.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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