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Service Desk Specialist
Tata Consultancy Services
Posted
yesterday

Bengaluru, Karnataka, India

Onsite

INR 30K

Full Time

Job Categories

Support IT Customer Service Helpdesk

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Sema Summary

The Service Desk Specialist role at Tata Consultancy Services involves providing technical support and assistance to clients in Bengaluru, Karnataka. Candidates are expected to resolve issues promptly and ensure high customer satisfaction. The position requires excellent communication skills and technical knowledge related to IT service management. As a full-time role, it offers a standard monthly salary and the opportunity to work in a dynamic environment.

About Company

Tata Consultancy Services is a multinational IT services and consulting company headquartered in Mumbai, India, providing a range of technology and consulting services to clients globally.

Core Requirements

Bachelor's degree in IT or related field
Strong communication skills
Problem-solving abilities
Familiarity with IT service management
Customer service experience

Responsibilities

Provide IT support to users
Handle customer service calls
Document issues and resolutions
Coordinate with IT teams for solutions
Manage incidents and requests
Ensure service level agreements are met
Continuous improvement of service desk processes

Must Have skills

CommunicationTechnical supportProblem-solvingCustomer interactionService management

Nice To Have Skills

ITIL certificationTeam collaborationMultilingual skills

Tools Knowledge Requried

Ticketing systemRemote desktopKnowledge base tools

Job Keywords

Service DeskTechnical SupportCustomer ServiceIT ManagementHelpdesk

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