Service Desk Representative
Diebold Nixdorf
Posted
last week
Hyderabad, Telangana, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The role involves providing proactive user helpdesk services to resolve customer service requests. Candidates should have relevant experience and be capable of diagnosing and resolving technical issues.
About Company
Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. It delivers integrated solutions that connect digital and physical channels for millions of consumers daily.
Core Requirements
- Education or equivalent work experience required.
- 0-2 years of relevant Service Desk Support experience.
- Proficiency in local language and business English.
- Basic troubleshooting skills for hardware and software.
- Ability to engage with customers effectively.
Responsibilities
- Provide helpdesk services for inbound service requests.
- Diagnose and resolve hardware and software issues.
- Create and update tickets to track incidents.
- Engage with customers to understand reported issues.
- Use remote tools to analyze and resolve technical problems.
- Monitor and manage tasks in Universal Work Queue.
- Document all activities and update knowledge management systems.
Must Have skills
Job Keywords
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