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Service Desk Engineer
Savantis Solutions
Posted
yesterday

Trivandrum, Kerala, India

Onsite

INR 40K

Contract

Job Categories

Support IT Engineering Technical Services

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Sema Summary

The Service Desk Engineer role at Savantis Solutions involves providing technical support to users in Trivandrum, Kerala. The position requires effective communication and problem-solving skills to troubleshoot and resolve IT issues. Candidates should demonstrate a good understanding of IT service management. This is a contract role with a competitive salary package. While the specific experience level isn't mentioned, relevant IT support experience would be beneficial.

About Company

Savantis Solutions is a technology services provider specializing in IT support and solutions for various industries.

Core Requirements

Technical support experience
Understanding of IT service management
Strong communication skills
Problem-solving abilities
Education in IT or related field

Responsibilities

Provide first-level technical support.
Troubleshoot hardware and software issues.
Assist users with IT-related queries.
Document support requests and resolutions.
Collaborate with other IT teams.
Maintain service desk software.
Ensure high customer satisfaction.

Must Have skills

Technical supportCommunicationProblem-solvingIT service managementCustomer service

Nice To Have Skills

Remote support toolsKnowledge managementService desk software familiarity

Tools Knowledge Requried

Helpdesk softwareTicketing systemsRemote desktop tools

Job Keywords

Service DeskTechnical SupportIT HelpdeskTroubleshootingCustomer Support

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