Service Desk Engineer
Guidehouse
Posted
3 months ago
Trivandrum, Kerala, India
Onsite
INR 30K
Junior Level
Full Time
Sema Summary
The role focuses on providing technical support for users in a service desk environment. Strong communication skills and troubleshooting capabilities are essential for success.
About Company
Guidehouse is a global professional services firm offering advisory, technology, and managed services to both commercial and government sectors.
Core Requirements
- Bachelor's degree in IT or related field
- Working knowledge of ticketing tools
- Strong verbal and written English skills
- Understanding of ITIL framework
- Experience in troubleshooting desktop support issues
Responsibilities
- Provide technical assistance to global users.
- Diagnose and resolve user issues.
- Manage and document support requests.
- Troubleshoot hardware and software problems.
- Collaborate with IT support teams.
- Utilize ticketing systems effectively.
- Prepare documentation for technical procedures.
Benifits
- flexible benefits
- career growth
- learning opportunities
Must Have skills
Job Keywords
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