Service Desk Engineer
Redpoint Global Inc.
Posted
last week
Metro Manila
Remote
IDR 10M
Entry Level
Full Time
Sema Summary
The Tier 1 Service Desk Engineer addresses customer technical issues and provides initial support. The role requires troubleshooting skills and effective communication.
About Company
Redpoint Global Inc. specializes in improving customer data quality for AI and customer experience success, integrating advanced methodologies for data readiness.
Core Requirements
- BS degree in Computer Science or related field
- Basic understanding of computer systems
- Knowledge of Microsoft Azure
- Strong customer service skills
- Ability to work in fast-paced environments
Responsibilities
- Triage support requests via ticketing systems.
- Respond to customer queries in a timely manner.
- Guide customers through diagnosing issues.
- Escalate unresolved issues to higher support tiers.
- Maintain detailed records of customer interactions.
- Follow up with customers on issue resolutions.
- Stay updated on company products and services.
Must Have skills
Job Keywords
Similar Jobs
Service Desk Analyst
Orro Group
Makati, National Capital Region, Philippines
Service Desk Analyst
Orro Group
Metro Manila
Service Desk Analyst
Canon Business Services ANZ
Taguig, National Capital Region, Philippines
Sales Engineer
HMC Sales & Service Pte Ltd
Muntinlupa City, National Capital Region, Philippines
AI Engineer
IBM
Quezon City, National Capital Region, Philippines
Support Engineer
Canonical
Remote
Support Engineer
Canonical
Remote
Support Engineer
Canonical
Remote
Support Engineer
HCLSoftware
Pasig, National Capital Region
Software Engineer
Semesteria
Remote
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.