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Service Desk Engineer
NTT DATA, Inc.
Posted
3 months ago

Mumbai Metropolitan Region

Onsite

INR 50K

Junior Level

Full Time

Job Categories

IT Support Services Engineering Consulting

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Sema Summary

The role involves providing first-line support for clients' IT infrastructure and services. Key responsibilities include troubleshooting incidents and ensuring operational continuity.

About Company

NTT DATA is a global provider of business and technology services, focused on innovation and transformation for long-term success in various sectors.

Core Requirements

Bachelor's degree in IT or Computing
Entry-level experience in troubleshooting
Knowledge of ITIL processes
Proficiency in ITSM tools
Client-centric approach with good communication skills

Responsibilities

Provide first-line support for technical incidents
Monitor client infrastructure for issues
Identify root causes of incidents
Update knowledge articles as necessary
Perform maintenance tasks like patching
Ensure compliance with service level agreements
Actively communicate with clients during support interactions

Benifits

Diversity and inclusion programs
Professional growth opportunities
Training and certification
Environmental sustainability focus

Must Have skills

Troubleshooting skillsITIL knowledgeCommunication skillsClient-centered focusAbility to work under pressure

Job Keywords

IT SupportService DeskTechnical SupportTroubleshootingClient Interaction

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