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Service Desk Engineer
OSI Digital
Posted
3 months ago

Hyderabad, Telangana, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

IT Support Services Consulting Management

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Sema Summary

The role involves supporting business users in a 24/7 work environment. Candidates will provide technical guidance on service desk issues and optimize IT performance.

About Company

OSI Digital provides comprehensive business and technology solutions and has a global presence with offices across multiple countries. They focus on helping organizations transform their operations in the digital economy.

Core Requirements

Bachelor's degree in IT or related field.
5+ years of experience in technical support.
Proficiency in AWS, Citrix VDI, AD, and O365.
Familiarity with ITIL best practices.
Experience in customer service and communication.

Responsibilities

Address incidents and service requests from business users.
Provide L1 and L2 technical support.
Create and update end user guides and SOPs.
Recommend optimizations for IT performance.
Generate incident reports and manage case escalations.
Participate in continuous improvement initiatives.
Collaborate with teams to resolve issues effectively.

Must Have skills

Technical support skillsExcellent communication skillsKnowledge of ITIL practicesExperience with ticketing toolsAbility to work in a high-pressure environment

Job Keywords

Service DeskTechnical SupportIncident ManagementCustomer ServiceITIL

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