Service Desk Analyst
hcl-technologies
Posted
last week
Taguig, National Capital Region, Philippines
Onsite
PHP 30K
Entry Level
Full Time
Sema Summary
The Service Desk Analyst position is focused on providing IT support to users on-site. Responsibilities include ticket management and communication with users regarding their issues.
About Company
HCL Technologies is a leading global IT services company offering a range of services and solutions to various industries.
Core Requirements
- Relevant service desk experience
- Basic software knowledge
- Knowledge of computer troubleshooting
- Effective communication skills
- Willingness to be trained
Responsibilities
- Open and log IT service desk tickets
- Prioritize and assign tickets
- Attempt to resolve inquiries during calls
- Escalate unresolved tickets following procedures
- Provide status updates on tickets
- Reopen or create tickets as necessary
- Work independently with minimal supervision
Must Have skills
Job Keywords
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