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Service Desk Analyst
Transputec Ltd
Posted
3 months ago

Kapra, Telangana, India

Remote

INR 30K

Junior Level

Full Time

Job Categories

IT Support Service Customer Technical

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Skills

Experience

Industry

Sema Summary

The Service Desk Analyst provides technical support to users, ensuring high-resolution rates for support queries. The role involves maintaining customer service standards while addressing both hardware and software issues.

About Company

Transputec is an award-winning IT services provider with over 35 years of experience, specializing in Managed IT Services, Cloud Migration, and Cybersecurity. They deliver tailored solutions that drive measurable business outcomes.

Core Requirements

ITIL Foundation certification or similar
Minimum 1 year IT support experience
Experience troubleshooting Microsoft Office
Understanding of Windows and MacOS
Good customer service and communication skills

Responsibilities

Provide technical support via phone and email.
Maintain a high degree of customer service.
Log all support calls and incidents accurately.
Capture user incident information effectively.
Respond to user hardware and software requests.
Work with 3rd party technical support when needed.
Escalate complex service issues appropriately.

Must Have skills

Customer service skillsInterpersonal communicationIT hardware troubleshootingSelf-motivationOrganizational skills

Job Keywords

Service DeskTechnical SupportCustomer ServiceITILTroubleshooting

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