Service Desk Analyst
Transputec Ltd
Posted
last week
Kapra, Telangana, India
Remote
INR 30K
Entry Level
Full Time
Sema Summary
The Service Desk Analyst provides technical support to users, ensuring high-resolution rates for support queries. The role involves maintaining customer service standards while addressing both hardware and software issues.
About Company
Transputec is an award-winning IT services provider with over 35 years of experience, specializing in Managed IT Services, Cloud Migration, and Cybersecurity. They deliver tailored solutions that drive measurable business outcomes.
Core Requirements
- ITIL Foundation certification or similar
- Minimum 1 year IT support experience
- Experience troubleshooting Microsoft Office
- Understanding of Windows and MacOS
- Good customer service and communication skills
Responsibilities
- Provide technical support via phone and email.
- Maintain a high degree of customer service.
- Log all support calls and incidents accurately.
- Capture user incident information effectively.
- Respond to user hardware and software requests.
- Work with 3rd party technical support when needed.
- Escalate complex service issues appropriately.
Must Have skills
Job Keywords
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