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Service Desk Analyst
Orro Group
Posted
yesterday

Makati, National Capital Region, Philippines

Remote

PHP 30K

Entry Level

Full Time

Job Categories

Support IT Helpdesk Analysis Service

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Sema Summary

The Service Desk Analyst will be responsible for providing technical support and assistance to end users in a hybrid work environment. This role requires troubleshooting and resolving IT issues while ensuring excellent customer service. Candidates should have a basic understanding of IT support, communication skills, and the ability to work in a fast-paced setting. The position offers full-time employment with opportunities for professional growth.

About Company

Orro Group is a technology-driven company focused on providing innovative IT solutions and services to enhance operational efficiency and customer satisfaction.

Core Requirements

Basic IT support knowledge
Customer service skills
Communication skills
Problem-solving abilities
Education in IT or related field

Responsibilities

Provide technical support to users
Troubleshoot IT issues
Assist with software installations
Respond to service requests
Document resolutions and updates
Coordinate with IT teams
Ensure customer satisfaction

Must Have skills

Customer serviceTechnical troubleshootingCommunicationProblem-solvingTime management

Nice To Have Skills

IT certificationsMulti-taskingAdaptabilityTeam collaborationAnalytical thinking

Job Keywords

Service DeskIT SupportHelpdeskTechnical AnalystCustomer Service

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