Service Desk Analyst
Orro Group
Posted
yesterday
Metro Manila
Remote
PHP 40K
Entry Level
Full Time
Sema Summary
The Service Desk Analyst role at Orro Group involves providing IT support and assistance to users in a hybrid work environment. Responsibilities include troubleshooting technical issues, managing incidents, and ensuring timely resolution of service requests. Candidates should possess a foundational understanding of IT support processes and a willingness to learn. This is a full-time position suitable for junior-level candidates. The work setting allows for a combination of in-office and remote work, offering flexibility in daily operations.
About Company
Orro Group is focused on providing innovative IT solutions and services. They prioritize customer satisfaction and aim to deliver high-quality support to their clients.
Core Requirements
- Relevant IT support certification
- Basic knowledge of networking
- Strong communication skills
- Problem-solving ability
- Customer service orientation
Responsibilities
- Provide technical assistance to users.
- Resolve hardware and software issues.
- Manage service requests and incidents.
- Document support interactions.
- Assist in the setup of new devices.
- Train users on software applications.
- Collaborate with IT teams for issue resolution.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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