Service Desk Analyst
Orro Group
Posted
last week
Manila
Remote
IDR 10M
Mid Level
Full Time
Sema Summary
As a Service Desk Analyst, you will provide seamless technical support, resolving issues to keep customers productive. Join a high-energy team dedicated to continuous improvement and exceptional service.
About Company
Orro Group is a leading provider of secure network and digital infrastructure solutions in Australia, delivering innovative services to over 400 businesses.
Core Requirements
- Diploma or Bachelor's in IT
- 2+ years in IT Service Desk role
- Strong knowledge of Windows and Microsoft 365
- Relevant certifications like CompTIA A+ or ITIL
- Excellent problem-solving skills
Responsibilities
- Provide remote support via email, chat, and phone.
- Resolve incidents at first contact when possible.
- Escalate complex issues to higher-level engineers.
- Maintain ownership of tickets and communicate with customers.
- Support on-site projects as needed.
- Contribute to knowledge base and process improvements.
- Champion customer-first mindset in service delivery.
Benifits
- Paid maternity leave
- HMO with dependent cover
- Extra vacation leave
- Public holiday swaps
- Paid volunteer leave
Must Have skills
Job Keywords
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