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Service Desk Analyst
Canon Business Services ANZ
Posted
last week

Taguig, National Capital Region, Philippines

Remote

PHP 30K

Entry Level

Full Time

Job Categories

IT Support Service Operations Technology

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Sema Summary

The Service Desk Analyst will provide technical support and assistance to clients, ensuring timely resolution of issues. This role requires strong customer service skills and technical knowledge in IT services.

About Company

Canon Business Services ANZ specializes in information technology and services, helping organizations optimize their operations and business processes since 1994.

Core Requirements

Bachelor's degree in IT or related field
Experience in customer support
Basic knowledge of IT systems
Strong communication skills
Ability to work in a hybrid environment

Responsibilities

Provide first-level support for technical issues
Troubleshoot hardware and software problems
Assist users with system access and application usage
Maintain documentation of support requests
Coordinate with IT teams for escalated issues
Ensure customer satisfaction through timely responses
Participate in training sessions

Must Have skills

Technical support skillsCustomer serviceProblem-solvingCommunicationTime managementIT knowledge

Job Keywords

Service DeskTechnical SupportIT SupportCustomer ServiceTroubleshooting

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