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Service Desk Analyst
Ascendion
Posted
last week

Taguig, National Capital Region, Philippines

Remote

IDR 7.5M

Mid Level

Full Time

Job Categories

Support IT Technology Engineering Services

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Sema Summary

The Service Desk Analyst provides comprehensive support for Microsoft 365 applications. This role is crucial for ensuring seamless technical support and user satisfaction.

About Company

Ascendion specializes in AI-powered software engineering, working with Global 2000 clients to tackle complex challenges in technology and innovation.

Core Requirements

Bachelor’s degree in IT or related field
2-3 years of technical support experience
Hands-on experience with Microsoft 365
Familiarity with ITSM tools
Strong troubleshooting skills

Responsibilities

Provide first and second-level support to end-users.
Manage issues related to Microsoft 365 applications.
Ensure timely resolution of technical problems.
Collaborate on service improvement initiatives.
Assist users with productivity tools like Outlook and Teams.
Document support procedures and user instructions.
Stay updated on technology trends to improve support.

Must Have skills

Microsoft 365 proficiencyITSM tool experienceTechnical troubleshootingCommunication skillsProblem-solving

Job Keywords

Service DeskTechnical SupportMicrosoft 365ITSMTroubleshooting

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