Service Desk Analyst
Ascendion
Posted
last month
Makati, National Capital Region
Remote
PHP 30K
Mid Level
Full Time
Sema Summary
Ascendion is seeking a Service Desk Analyst to support its operations from Makati, National Capital Region. The role involves managing user queries, troubleshooting issues, and providing solutions in a hybrid work environment. Candidates should possess a strong background in IT support and customer service. While specific benefits are not listed, the position promises the stability of full-time employment.
About Company
Ascendion delivers innovative solutions and services across various sectors, focusing on enhancing customer experience and operational efficiency.
Core Requirements
- Bachelor's degree in IT or related field
- 2-4 years experience in IT support
- Strong problem-solving skills
- Excellent communication abilities
- Familiarity with ticketing systems
Responsibilities
- Manage user support tickets
- Resolve technical issues promptly
- Assist with software installations
- Provide troubleshooting documentation
- Collaborate with IT teams
- Train users on new systems
- Monitor service desk performance
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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