Service Desk Analyst
Stantec
Posted
4 days ago
Pune, Maharashtra, India
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
The Service Desk Analyst is the first point of contact for technical assistance. This role requires providing customer support over the phone and online while maintaining operations at Stantec.
About Company
Stantec is a global leader in sustainable engineering, architecture, and environmental consulting, empowering clients and communities to face significant challenges.
Core Requirements
- Bachelor's degree in IT or related field
- Knowledge of hardware and software support
- Strong communication skills
- Problem-solving capabilities
- Ability to learn new technologies
Responsibilities
- Provide technical support via phone and online.
- Diagnose and resolve hardware and software issues.
- Document resolutions and manage inquiries.
- Assist customers and follow up for satisfaction.
- Maintain IT system knowledge and stay updated.
- Log interactions using ticketing software.
- Participate in on-call rotation if required.
Must Have skills
Job Keywords
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