Search for Jobs

Service Desk Analyst
Infosys BPM
Posted
3 weeks ago

Pune District

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support IT Service Customer Consulting

Match

Skills

Experience

Industry

Sema Summary

Infosys BPM is hiring a Service Desk Analyst in Pune. The ideal candidate will support IT service management, helping to resolve technical issues for users. Responsibilities include managing service requests, incident resolution, and customer interaction. This role is suitable for junior-level candidates eager to grow in an IT support environment and offers an opportunity to work in a fast-paced team. Ideal for early career professionals.

About Company

Infosys BPM is a global leader in business process management and a subsidiary of Infosys Limited, offering comprehensive solutions for enterprises worldwide.

Core Requirements

Bachelor's degree in IT or related field
Basic knowledge of IT support
Strong communication skills
Customer service orientation
Ability to troubleshoot technical issues

Responsibilities

Assist users with IT service requests
Resolve incidents in a timely manner
Communicate with customers effectively
Document solutions and processes
Work with team members on escalated issues
Monitor service desk performance metrics
Participate in training sessions for new technologies

Must Have skills

CommunicationTechnical SupportProblem SolvingCustomer ServiceIT Knowledge

Nice To Have Skills

TeamworkTime ManagementAdaptabilityAttention to DetailAnalytical Skills

Tools Knowledge Requried

Helpdesk SoftwareEmailTicketing SystemRemote Desktop Tools

Job Keywords

Service DeskIT SupportHelpdeskTechnical AnalystCustomer Interaction

Similar Jobs