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Service Desk Analyst
New York Global Consultants Inc. (NYGCI)
Posted
yesterday

Makati, National Capital Region, Philippines

Onsite

PHP 40K

Full Time

Job Categories

Support IT Services Customer Helpdesk

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Sema Summary

The Service Desk Analyst role involves providing technical support to users in a full-time capacity. The position is based in Makati, National Capital Region, Philippines, and focuses on assisting customers with their IT-related issues. Candidates should be prepared for on-site work. While the experience level isn't specified, a background in IT support is typically beneficial. The estimated monthly salary for this role is PHP40,000.

About Company

New York Global Consultants Inc. (NYGCI) specializes in comprehensive consultancy services across various sectors.

Core Requirements

Technical support experience
Problem-solving skills
Customer service
Communication skills
IT knowledge

Responsibilities

Provide technical assistance to users.
Respond to support requests promptly.
Document and track issues in a ticketing system.
Coordinate with technical teams as needed.
Train users on new software or tools.
Ensure customer satisfaction with services.
Maintain accurate records of support interactions.

Must Have skills

Customer serviceProblem-solvingCommunicationTechnical knowledgeTime management

Nice To Have Skills

Remote supportDocumentationIT certification

Tools Knowledge Requried

Ticketing systemRemote desktop softwareMicrosoft OfficeCommunication tools

Job Keywords

IT supportHelpdeskTechnical assistanceCustomer serviceService desk

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