Service Desk Analyst
Wipro
Posted
yesterday
Kuala Lumpur, Malaysia
Onsite
MYR 3K
Full Time
Sema Summary
Wipro is seeking a Service Desk Analyst based in Kuala Lumpur. The role involves managing customer queries, troubleshooting issues, and ensuring top-tier IT support. Candidates should possess strong communication skills and a good understanding of IT service management. This full-time position does not mention specific experience levels but is aimed at individuals ready to assist users with technical challenges. Salary is estimated based on local market rates.
About Company
Wipro is a global leader in IT services and consulting, committed to delivering superior solutions to clients worldwide.
Core Requirements
- Associate degree or higher
- Experience in IT support
- Strong communication skills
- Ability to troubleshoot technical issues
- Knowledge of IT service management
Responsibilities
- Provide first-level support to users
- Respond to technical inquiries
- Troubleshoot hardware and software issues
- Escalate complex problems to higher tiers
- Document support requests in the system
- Maintain a positive relationship with customers
- Stay updated on industry best practices
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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