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Service Desk Analyst
Bell Integration
Posted
last week

Hyderabad, Telangana, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support IT Consulting Customer Technical

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Sema Summary

The Service Desk Analyst is responsible for first line technical support to ensure customer satisfaction. The role requires proactive identification of issues and solutions using various communication tools.

About Company

Bell Integration provides managed IT services and consultation, helping businesses improve productivity and efficiency. The company is recognized for its commitment to quality and security through multiple accreditations.

Core Requirements

Previous experience in 1st Line IT support
Experience with ticketing systems like ServiceNow
Customer service experience
Knowledge of Microsoft 365
Microsoft 365 Certification

Responsibilities

Provide first line technical support to customers.
Handle multi-channel contacts including phone, email, and chat.
Document troubleshooting steps and escalate issues as needed.
Monitor and manage pending tickets.
Complete required training for the role.
Work within defined shift patterns.
Identify opportunities for service improvement.

Must Have skills

Technical support skillsStrong communication skillsProblem-solving abilitiesTime managementCustomer service orientation

Job Keywords

Service DeskTechnical SupportCustomer SatisfactionIT SupportCommunication Skills

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