Service Desk Agent
Fujitsu
Posted
last week
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 4K
Entry Level
Full Time
Sema Summary
The Service Desk Agent provides IT support and resolves technical issues while ensuring excellent customer service. This role is crucial in enhancing user experience and building trust.
About Company
Fujitsu is a global leader in digital services transforming organizations. The company aims to create a sustainable world through innovation.
Core Requirements
- Bachelor's degree in IT or relevant field
- Technical troubleshooting skills
- Customer support experience
- Familiarity with IT services management
- Teamwork and communication skills
Responsibilities
- Serve as the first point of contact for IT support.
- Diagnose and resolve technical issues.
- Provide user guidance and handle service requests.
- Maintain accurate ticket records and service quality.
- Collaborate with team members for effective support.
- Ensure timely resolution of customer issues.
- Adhere to service desk processes and security policies.
Benifits
- Career growth
- Learning opportunities
- Health benefits
Must Have skills
Job Keywords
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