Service Desk Agent
Fujitsu
Posted
3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 4K
Junior Level
Full Time
Sema Summary
Fujitsu is seeking a Mandarin Bilingual Service Desk Agent in Kuala Lumpur. The role focuses on providing IT support and enhancing customer experience.
About Company
Fujitsu is a global leader in digital services that transform organizations through innovation. They are committed to making the world more sustainable.
Core Requirements
- Technical troubleshooting skills
- Effective communication abilities
- Experience in customer-focused environments
- Knowledge of IT security principles
- Proven ability to work in a team
Responsibilities
- Serve as first point of contact for IT support needs.
- Diagnose and resolve technical issues.
- Provide user guidance and handle service requests.
- Build trust and lasting relationships with customers.
- Follow and suggest improvements to service desk processes.
- Ensure compliance with security policies and procedures.
- Collaborate with team members for effective support.
Benifits
- Career growth
- Learning opportunities
- Sustainability initiatives
Must Have skills
Job Keywords
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