Service Desk Administrator
Capgemini
Posted
3 weeks ago
Noida, Uttar Pradesh, India
Onsite
EUR 55K
Mid Level
Full Time
Sema Summary
The Service Desk Administrator oversees daily operations and manages support agents to ensure effective service delivery. This role involves monitoring performance, managing escalations, and driving service improvements.
About Company
Capgemini is a global leader in business and technology transformation, leveraging AI and technology to deliver value. With a diverse workforce of over 420,000, they operate in more than 50 countries.
Core Requirements
- Bachelor's degree in IT or related field
- Experience in service desk management
- Strong leadership skills
- Ability to manage budgets and resources
- Knowledge of ITIL practices
Responsibilities
- Oversee daily service desk operations
- Manage L1 and L1.5 support agents
- Monitor team performance and KPIs
- Drive service improvement initiatives
- Handle issue resolution and escalations
- Communicate with stakeholders
- Ensure compliance and risk management
Benifits
- Work-life balance
- Training platforms
- Certifications
- Mentorship
- Team-building activities
Must Have skills
Job Keywords
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