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Techcombank

Service Designer

Techcombank

Posted

23 hours ago

Hanoi Capital Region

Onsite

VND 8M

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Service Designer at Techcombank focuses on enhancing customer experiences by designing seamless service interactions. This role requires strong analytical and creative skills to map out customer journeys and identify opportunities for improvement. The position is based in Hanoi, Vietnam, and offers a full-time employment opportunity. Candidates should be prepared to engage in collaborative design processes and contribute to service innovations. While specific experience levels aren't mentioned, a background in service design or related fields will be beneficial.

About Company

Techcombank is a prominent financial institution in Vietnam, dedicated to providing innovative banking solutions and exceptional customer service.

Core Requirements

  • Bachelor's degree in Design or related field
  • Experience in customer service or experience design
  • Strong analytical skills
  • Ability to work collaboratively in teams
  • Proficiency in design tools

Responsibilities

  • Create and improve service design processes
  • Map customer journeys
  • Identify service enhancement opportunities
  • Collaborate with cross-functional teams
  • Conduct user research and testing
  • Develop prototypes for services
  • Ensure alignment with business goals

Must Have skills

Service designUser researchPrototypingAnalytical skillsTeam collaboration

Nice To Have Skills

Finance knowledgeProject managementVisual communicationDigital toolsCustomer empathy

Tools Knowledge Requried

FigmaAdobe XDSketchMiroJIRA

Job Keywords

service designcustomer journeyuser experiencedesign thinkingbanking

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