
Service Designer
Techcombank
Posted
23 hours ago
Hanoi Capital Region
Onsite
VND 8M
Full Time

Sema Summary
The Service Designer at Techcombank focuses on enhancing customer experiences by designing seamless service interactions. This role requires strong analytical and creative skills to map out customer journeys and identify opportunities for improvement. The position is based in Hanoi, Vietnam, and offers a full-time employment opportunity. Candidates should be prepared to engage in collaborative design processes and contribute to service innovations. While specific experience levels aren't mentioned, a background in service design or related fields will be beneficial.
About Company
Techcombank is a prominent financial institution in Vietnam, dedicated to providing innovative banking solutions and exceptional customer service.
Core Requirements
- Bachelor's degree in Design or related field
- Experience in customer service or experience design
- Strong analytical skills
- Ability to work collaboratively in teams
- Proficiency in design tools
Responsibilities
- Create and improve service design processes
- Map customer journeys
- Identify service enhancement opportunities
- Collaborate with cross-functional teams
- Conduct user research and testing
- Develop prototypes for services
- Ensure alignment with business goals
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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