Service Design Manager
Maya
Posted
3 months ago
Mandaluyong, National Capital Region, Philippines
Remote
IDR 8M
Mid Level
Full Time
Sema Summary
We're looking for a Service Design Manager to create seamless, human-centered service experiences. The role involves driving service strategy and facilitating cross-functional change.
About Company
Maya is a financial services platform providing innovative solutions to help Filipinos manage their money. With a focus on digital banking and payments, it aims to create an inclusive digital economy.
Core Requirements
- 5+ years in Service Design or related field.
- Experience in designing end-to-end service experiences.
- Strong skills in service documentation tools.
- Ability to influence organizational change.
- Portfolio showcasing service design impact.
Responsibilities
- Define future service strategy and visualize goals.
- Develop Service Blueprints and Customer Journey Maps.
- Design comprehensive service interventions.
- Facilitate collaboration between teams.
- Establish principles for Service Design consistency.
- Prototype new processes and training solutions.
- Map ecosystem for identifying friction points.
Must Have skills
Job Keywords
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