Service Delivery Manager
Stefanini North America and APAC
Posted
3 months ago
Pasay, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The Service Delivery Manager is responsible for overseeing day-to-day service delivery and client interactions. The role requires strong leadership and problem-solving skills while managing various IT and BPO services.
About Company
Stefanini is a Brazilian multinational company with over 37 years of experience in global tech consulting. They specialize in digital transformation solutions and operate in 41 countries.
Core Requirements
- Bachelor's degree or equivalent experience
- 2-3 years in IT or BPO management
- Understanding of IT/BPO dynamics
- Strong leadership abilities
- Excellent verbal and written communication skills
Responsibilities
- Act as Single Point of Contact (SPOC) for clients
- Lead and mentor the service delivery team
- Implement and monitor process improvements
- Ensure adherence to best practices
- Manage scope of work and changes
- Assist in client invoicing
- Support new business launches
Must Have skills
Job Keywords
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