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Service Delivery Manager
itGenius
Posted
2 weeks ago

Philippines

Remote

PHP 60K

Mid Level

Full Time

Job Categories

Management Customer Operations Service Delivery

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Sema Summary

We are seeking a Service Delivery Manager to oversee client services within our organization. This role involves managing service delivery, ensuring customer satisfaction, and coordinating team efforts. The ideal candidate will possess a strong background in service management and leadership. This is a full-time, remote opportunity based in the Philippines, and requires mid-level experience. Candidates can expect a competitive salary with potential for growth.

About Company

itGenius is a technology service provider dedicated to delivering exceptional business solutions to clients. With a focus on innovation and customer satisfaction, we strive to bridge the gap between technology and business needs.

Core Requirements

Bachelor's degree in relevant field
Experience in service management
Strong leadership skills
Excellent communication skills
Ability to manage teams effectively

Responsibilities

Manage service delivery operations
Coordinate with clients to ensure satisfaction
Lead a team of service professionals
Develop and implement service strategies
Monitor performance metrics and KPIs
Provide training and support to team members
Conduct regular reviews of service processes

Must Have skills

LeadershipService ManagementCommunicationProblem SolvingClient Relations

Nice To Have Skills

Project ManagementData AnalysisTeam BuildingTime ManagementNegotiation

Tools Knowledge Requried

CRM SoftwareProject Management ToolsData Analytics ToolsCommunication PlatformsPerformance Tracking Software

Job Keywords

Service DeliveryManagementClient SatisfactionTeam LeadershipOperations Management

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