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Service Delivery Manager
Harris Computer
Posted
last week

Pune, Maharashtra, India

Onsite

INR 60K

Mid Level

Full Time

Job Categories

Management Delivery Technology Software Client

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Sema Summary

The Service Delivery Manager manages client relationships and ensures the successful resolution of hosting issues. They are responsible for performance monitoring and reporting, analyzing trends, and overseeing project deliverables.

About Company

Harris Computer provides critical software solutions across various sectors including Public, Healthcare, and Utilities, employing over 10,000 professionals globally.

Core Requirements

Bachelor's degree in a relevant field.
Experience in client relationship management.
Strong problem-solving and analytical skills.
Excellent communication abilities.
Proficiency in performance reporting tools.

Responsibilities

Manage daily communications with technology clients.
Deliver regular program status updates and KPI reporting.
Resolve client hosting issues satisfactorily.
Oversee project deliverables and operational readiness.
Analyze performance data trends and present findings.
Ensure adherence to contractual obligations.
Coordinate with internal groups to meet client expectations.

Must Have skills

Client managementPerformance analysisProject managementCommunicationProblem-solving

Job Keywords

Service DeliveryClient RelationsPerformance MonitoringProject OversightTechnology Management

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