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Service Delivery Manager
TTEC
Posted
3 weeks ago

Iloilo, Western Visayas, Philippines

Onsite

PHP 60K

Mid Level

Full Time

Job Categories

Management Customer Service Delivery Operations

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Sema Summary

The Service Delivery Manager at TTEC is responsible for overseeing customer service operations within Iloilo, Philippines. This role requires maintaining high standards of service delivery and ensuring customer satisfaction. Applicants should have a mid-level understanding of management principles and experience in operations. The position is full-time and on-site, offering a salary of approximately PHP 60,000 per month. Candidates will play a key role in shaping service strategies and managing customer interactions.

About Company

TTEC is a global customer experience company that specializes in creating and delivering exceptional experiences for clients and customers. They focus on transformative customer service solutions.

Core Requirements

Bachelor's degree or equivalent experience
Experience in service delivery management
Strong leadership skills
Ability to handle customer issues effectively
Knowledge of operational strategies

Responsibilities

Manage day-to-day service operations
Ensure compliance with service standards
Train and develop staff
Monitor performance metrics
Liaise with clients and stakeholders
Implement service improvement initiatives
Resolve escalated customer complaints

Must Have skills

LeadershipCommunicationCustomer serviceProblem-solvingOperational management

Nice To Have Skills

Data analysisProject managementCoachingStrategic planningTeam building

Job Keywords

service deliverycustomer managementoperational leadershipperformance metricsteam training

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