Service Delivery Manager
Lenovo
Posted
3 months ago
Gambir, Jakarta
Onsite
IDR 18M
Mid Level
Full Time
Sema Summary
The Service Delivery Manager oversees the in-country service delivery chain to ensure optimal customer experience. This role involves managing day-to-day operations, addressing customer issues, and optimizing services.
About Company
Lenovo is a leading global technology company focused on delivering smarter technology for all. It has a diverse portfolio of devices and services across various markets.
Core Requirements
- Bachelor's degree in Business Administration or related field
- 5-7 years experience in Customer Service management
- 3-5 years in Vendor Management
- 2-3 years as a manager
- Excellent communication skills
Responsibilities
- Manage daily service operations
- Analyze customer dissatisfaction issues
- Take ownership of critical incidents
- Conduct Service Partners Audits
- Manage performance of Service Partners
- Build relationships with stakeholders
- Manage service delivery costs
Must Have skills
Job Keywords
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