Service Delivery Lead
OpsWerks
Posted
3 weeks ago
Mandaluyong, National Capital Region, Philippines
Onsite
PHP 60K
Mid Level
Full Time
Sema Summary
The Service Delivery and Incident Response Lead will oversee IT operations and lead a team of engineers. This role focuses on incident management, service reliability, and team leadership.
About Company
OpsWerks specializes in making data center and cloud operation teams thrive. They tailor solutions to meet customer needs, ensuring technology serves people effectively.
Core Requirements
- Bachelor’s degree in Computer Science or related field
- 3+ years in Service Delivery or Incident Response
- Experience managing technical teams
- Strong grounding in ITSM / ITIL principles
- Familiarity with cloud and distributed systems
Responsibilities
- Lead and mentor IT engineers
- Oversee daily service health and reliability
- Manage incident response and resolution
- Collaborate with engineering teams
- Drive automation and workflow optimization
- Conduct performance reviews and career discussions
- Represent in customer reviews and operational syncs
Must Have skills
Job Keywords
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